Privacy Policy

  Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed securely via third-party payment gateways)

Non-Personal Information:

• Browser type and version
• IP address
• Device information
• Browsing activity (e.g., pages viewed, time spent on the site)

Cookies: We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

We use the information collected for the following purposes:

Order Fulfillment:

• To process and deliver your orders
• To provide updates on your order status

Customer Support:

• To respond to inquiries and resolve issues

Marketing and Communication:

• To send promotional offers, newsletters, and updates (with your consent)

 Website Improvement:

• To analyze user behavior and enhance website functionality

Legal Compliance:

• To comply with legal obligations and enforce our terms and policies

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers:

• With trusted third-party providers (e.g., payment gateways, shipping partners) to facilitate our services.

Legal Requirements:

• When required to comply with legal obligations or to protect our rights, users, and business.

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

As a user, you have the following rights:

Access and Correction:

• Request access to or correction of your personal information.

Opt-Out:

• Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.

Data Deletion:

• Request the deletion of your personal data, subject to legal and operational requirements.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.

 Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, it will be promptly deleted.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Email: contact@prahana.in

Phone: +91-9717262377

Address: Prahana Products Private Limited (Thy Chocolates), Ground floor, New no 2A/6, Old no 18, Thiruvengadam St, Kasturibai  Nagar, Adyar, Chennai, Tamil Nadu 600020