Domestic Shipping: Shipping charges, if applicable, will be calculated and displayed during checkout based on the regions. Free shipping may be offered on orders above INR 900 for domestic shipments, as mentioned on the website.

International Shipping: Shipping charges, if applicable, will be calculated and displayed during checkout based on the regions.

Processing Time: Orders are processed within 1-3 business days of payment confirmation.

Delivery Time: Orders are typically delivered within 3-7 business days for domestic orders and 10-15 business days for international orders, depending on your location. Please note that delivery timelines may be extended during peak seasons or due to unforeseen circumstances.

Once your order is shipped, you will receive an email with a tracking number and instructions to track your package.

If your package is delayed, lost, or damaged, please notify us within 48 hours of the expected delivery date. We will assist you in resolving the issue.

Thy Chocolates is not responsible for delays caused by natural disasters, strikes, or other events beyond our control.

We ensure that all orders are packed securely to preserve the quality of our chocolates during transit. Sustainable and eco-friendly materials are used whenever possible.

For any queries or concerns related to shipping,

Please contact us:

Email: contact@prahana.in

Phone: +91-9717262377

Address: Prahana Products Private Limited (Thy Chocolates), Ground floor, New no 2A/6, Old no 18, Thiruvengadam St, Kasturibai  Nagar, Adyar, Chennai, Tamil Nadu 600020